Privacy Policy

Introduction

At Oblivion Flare Max Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email address, date of birth, passport/ID information
• Reservation Information: Check-in/check-out dates, room preferences, special requests
• Payment Information: Credit card details, billing address (processed securely through encrypted channels)
• Stay Information: Services used, preferences, feedback, and communication records
• Technical Information: IP address, browser type, device information, website usage data
• Marketing Preferences: Communication preferences, interests, and promotional responses

How We Use Your Information

We use your personal information for the following purposes:

• Processing reservations and managing your stay
• Providing personalized services and experiences
• Processing payments and maintaining billing records
• Communicating with you about your reservation and stay
• Improving our services and facilities
• Marketing and promotional activities (with your consent)
• Complying with legal and regulatory requirements
• Ensuring security and preventing fraud

Information Sharing

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist with reservations, payments, and hotel operations
• Legal Requirements: When required by law, court order, or government authorities
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Emergency Situations: To protect the safety and security of guests and staff

We do not sell, trade, or rent your personal information to third parties for marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Staff training on data protection practices
• Physical security measures at our facilities

While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under applicable privacy laws, you have the following rights:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another organization
• Restriction: Request limitation of processing your information
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent for marketing communications

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use:

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and choices
• Marketing Cookies: Deliver personalized advertisements (with your consent)

You can manage your cookie preferences through your browser settings or our cookie preference center.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Factors that determine retention periods include:

• The nature of the information
• Legal and regulatory requirements
• The purpose for which it was collected
• Your consent and preferences

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information about your child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices at our hotel

The "Last Updated" date at the bottom of this policy indicates when it was last revised.